12 de novembro de 2018

8 Strategies for Effective Contact Center Management

A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. The stakes have always been...

Top Metrics that Measure Inbound Call Center Performance

Front-facing employees are the lifeblood of a business. Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis.According to a...

How Context Drives Great Customer Experience

Organizations know how crucial the level of customer experience is in the pursuit of business goals. Gartner’s CX study released last May reports that 75% of organizations in its global survey...

Introducing Tenfold Mobile: Sync Calls to Your CRM on the Go

Mobile devices are invaluable to our personal and work lives. Today, it’s instinctive for us to reach for our smartphones to get things done. Smartphones are no longer seen as...

Digital Trends and Technologies Transforming CX in Banking and Finance

The financial services sector is in for a challenge. By 2020, it’s estimated that digital natives will make up half of the world’s population. These digital natives will not just...

5 CX Myths That Can Destroy Brand Reputation

In the last several years, the rise of customer experience as the main focus of most digital marketing campaigns has resulted in the proliferation of various CX myths. Many inexperienced marketers...

The Benefits of CTI for Cisco Users | Cisco CTI

Are you in a high call volume environment? You’re probably familiar with how important it is to save time on each call while also ensuring the quality standards are met....

Key Features to Look for in a Salesforce Cisco Integration

Investing in a robust CRM like Salesforce is one of the best decisions a business can make. These days where customer experience drives business success, leverage technology like Salesforce indicates...

How Click-to-Dial Helps Dynamics Users Achieve Sales and Service Success

Millions of users rely on Microsoft Dynamics CRM as the central hub for all their customer data. Client-facing teams use it to aggregate and analyze data on prospects to inform and support...